Return Policy
At Vape Real Australia, we strive to make your online shopping experience straightforward and transparent. Our return policy applies to all products purchased through our store, including disposable vapes, vape kits, refillable pods, hardware, and e-liquids.
- Damaged, Defective, or Incorrect Items: Returns and refunds are strictly accepted if an item arrives damaged in transit, mechanically defective out of the box, or if you receive an incorrect product. You must contact customer support within 48 hours of delivery to initiate a return claim.
- Proof Required: Clear video or photo evidence displaying the defect, product packaging, and order invoice must be provided before a return or exchange can be processed.
- Hygiene & Safety Exclusions: Due to health, hygiene, and product safety regulations, opened or used disposable vapes, pod systems, vape hardware, and e-liquids are strictly non-returnable.
- Change of Mind: We do not accept returns or exchanges for change of mind, accidental purchases, or personal flavor/nicotine strength preferences.
- Return Shipping Fees: Return shipping costs are the customer’s responsibility unless the error or product fault originated on our end. Original shipping fees are non-refundable.
If you believe you received a faulty or incorrect item, please reach out to our customer support team with your order details for assistance.